Returns and Right of Withdrawal

At VORELL (DOBA GROUP MEDİKAL SANAYİ VE TİCARET A.Ş.), customer satisfaction matters to us. The terms governing returns and the right of withdrawal are set out below in accordance with Consumer Protection Law No. 6502 and the Distance Contracts Regulation of Türkiye.

1. WITHDRAWAL PERIOD (14 DAYS)

The BUYER (Consumer) may withdraw from the contract by exercising the right of withdrawal within 14 (fourteen) days of the date the purchased product is received, without giving any reason and without paying any penalty. Where a single order is delivered as separate shipments, this period starts on the day the BUYER receives the final product.

It is sufficient for the notice of withdrawal to be sent to the SELLER in writing or on a durable medium before the 14-day period expires.

2. HOW TO EXERCISE THE RIGHT OF WITHDRAWAL

To exercise your right of withdrawal, simply contact us through one of the following channels before the period expires:

• E-mail: hello@vorell.co
• Phone: +90 538 775 58 88
• Postal Address: Hürriyet Mah. Dr. Cemil Bengü Cad. No:35/C İç Kapı:1, 34403 Kağıthane / İstanbul, Türkiye

Including your order number, product details and return request in your notice helps us process it faster.

3. RETURN PROCESS

• After sending your notice of withdrawal, you must return the product to the SELLER or to the carrier contracted by the SELLER within 10 (ten) days.
• Please return the product complete and undamaged, together with its invoice (if any) and all accessories and packaging.
• Within 14 (fourteen) days of the date your notice of withdrawal reaches the SELLER, the SELLER refunds all payments collected, including delivery costs where applicable, using the same payment method you used and without charging you any fee.
• For payments made by credit or debit card, the refund is credited back to the relevant card; how long it takes to appear in your account depends on your bank's processes.
• Return shipping costs arising from withdrawal are covered by the SELLER. The SELLER is not responsible for the cost of returns sent with a carrier other than the contracted one.

4. RETURN CONDITIONS

• The product to be returned must be unopened, with its original packaging, label and, where applicable, protective band or seal undamaged.
• The product must be unused and untested, and must not have lost value other than through use consistent with its operation and instructions for use.
• The BUYER is not responsible for ordinary changes that occur when the product is used within the withdrawal period in a manner consistent with its operation, technical specifications and instructions for use. However, if the product is used for a purpose other than intended or in a way that causes a loss of value, the BUYER may be held liable for that loss of value.
• For orders that include a promotional item or gift, the gift product must also be returned together with the order.

5. IMPORTANT EXCEPTION FOR COSMETIC AND HYGIENE PRODUCTS

Pursuant to Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for products whose packaging, band, seal or protective elements have been opened after delivery and which are unsuitable for return in terms of health and hygiene.

Because VORELL products are cosmetic and personal care/hygiene products, returns of products whose protective band, packaging or seal has been opened, or which have been used or tested, cannot be accepted. For such products, returns are only possible where the packaging and protective element have never been opened and the product remains in its original condition.

6. OTHER CASES IN WHICH THE RIGHT OF WITHDRAWAL DOES NOT APPLY

• Personalized products prepared in line with the BUYER's requests or personal needs.
• Products that are perishable or liable to expire.
• Products that, by their nature, become inseparably mixed with other items after delivery.
• Services performed instantaneously in an electronic environment, or intangible goods delivered instantly.

7. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If the product you receive is damaged, defective or different from your order, please notify us as soon as possible after delivery at hello@vorell.co. In such cases, all shipping costs relating to the exchange or return of the product are covered by the SELLER. If the packaging appears damaged on delivery, we recommend asking the courier to prepare an official damage report before you accept the parcel.

8. RETURN ADDRESS

You may send approved returns to the following address:

• DOBA GROUP MEDİKAL SANAYİ VE TİCARET A.Ş. (VORELL)
• Hürriyet Mah. Dr. Cemil Bengü Cad. No:35/C İç Kapı:1, 34403 Kağıthane / İstanbul, Türkiye
• Phone: +90 538 775 58 88
• E-mail: hello@vorell.co

9. DISPUTE RESOLUTION

For disputes concerning returns and the right of withdrawal, the Consumer Arbitration Committees and Consumer Courts at the BUYER's place of residence or at the place where the purchase was made have jurisdiction, within the monetary limits announced by the Ministry of Trade of the Republic of Türkiye.

This is a courtesy translation. In the event of any discrepancy, the Turkish version of this document prevails.