Shipping and Delivery

At VORELL (DOBA GROUP MEDİKAL SANAYİ VE TİCARET A.Ş.), we aim to prepare your orders with care and get them to you as quickly as possible. The delivery and shipping terms are set out below in accordance with Consumer Protection Law No. 6502 and the Distance Contracts Regulation of Türkiye.

1. DELIVERY TIME

• Once your payment is approved, your order is prepared and handed over to the carrier.
• By law, the ordered product is delivered to the delivery address specified by the BUYER within a maximum of 30 (thirty) days following confirmation of the order. In practice, delivery is completed far more quickly, depending on stock availability and the delivery region.
• This statutory 30-day maximum may not be exceeded under any circumstances. If the SELLER anticipates being unable to deliver on time, the SELLER notifies the BUYER; in that case the BUYER has the right to cancel the order and the payment is refunded.
• Public holidays, weather conditions, force majeure events and exceptional situations caused by the carrier may affect the delivery time.

2. CARRIER

Your orders are shipped through the carriers contracted by the SELLER: Yurtiçi Kargo, Aras Kargo, MNG Kargo, Sürat Kargo and PTT Kargo via the Geliver integration. Once your order has been handed over to the carrier, a tracking number is sent to you by e-mail and/or SMS. You can use this number to follow your shipment in the relevant carrier's system.

3. SHIPPING FEE

• The shipping/delivery fee is applied on the following terms: ₺149.90 standard shipping; free shipping on orders of ₺1,500 and above.
• The shipping fee to be applied (or whether the free shipping threshold has been met) is shown clearly to the BUYER on the cart/checkout screen before the order is completed and is reflected in the total amount.
• For orders above the stated threshold, the free shipping benefit may be applied under the ₺149.90 standard shipping; free shipping on orders of ₺1,500 and above terms.

4. DELIVERY ADDRESS AND CONDITIONS

• Products are delivered to the delivery address specified by the BUYER when placing the order. It is the BUYER's responsibility to enter address details correctly and completely. The SELLER cannot be held responsible for delays or failed deliveries caused by an incorrect or incomplete address.
• If the order is to be delivered to a person/organization other than the BUYER, the SELLER is not responsible if that person/organization refuses to accept the delivery.
• If the courier cannot find the BUYER or the designated recipient at the address, the carrier's procedures apply; the shipment is usually held at the relevant branch for a certain period.

5. WHAT TO CHECK ON DELIVERY

• The BUYER is required to inspect the product on delivery. If the packaging appears crushed, torn, opened or damaged, we recommend asking the courier to prepare an official damage report before you accept the parcel.
• Please notify us as soon as possible at hello@vorell.co about any damaged product that was refused and for which a damage report was prepared.
• Products accepted without damage are deemed to have been in sound condition at delivery. After delivery, it is the BUYER's responsibility to keep the product with due care.

6. WHEN DELIVERY BECOMES IMPOSSIBLE

If the ordered product cannot be supplied for a legitimate reason such as the stock running out, the SELLER notifies the BUYER within 3 (three) days of becoming aware of the situation and refunds all payments collected, including delivery costs where applicable, to the BUYER within 14 (fourteen) days at the latest from the date of notification.

7. CONTACT

You can get in touch with us for all questions and requests regarding delivery and shipping:

• DOBA GROUP MEDİKAL SANAYİ VE TİCARET A.Ş. (VORELL)
• Address: Hürriyet Mah. Dr. Cemil Bengü Cad. No:35/C İç Kapı:1, 34403 Kağıthane / İstanbul, Türkiye
• Phone: +90 538 775 58 88
• E-mail: hello@vorell.co
• Web: vorell.co

This is a courtesy translation. In the event of any discrepancy, the Turkish version of this document prevails.