Distance Sales Agreement

This Distance Sales Agreement (the "Agreement") has been concluded electronically between the SELLER and the BUYER, whose details are set out below, in accordance with the provisions of Consumer Protection Law No. 6502 and the Regulation on Distance Contracts. By approving this Agreement electronically, the BUYER accepts, declares and undertakes that it has read and been informed of the essential characteristics of the products subject to the order, the sales price, the method of payment, the delivery terms and all preliminary information regarding the right of withdrawal, and that it has given the required confirmation electronically.

ARTICLE 1 – PARTIES

1.1. SELLER

• Trade Name: DOBA GROUP MEDİKAL SANAYİ VE TİCARET A.Ş.
• Brand: VORELL
• Address: Hürriyet Mah. Dr. Cemil Bengü Cad. No:35/C İç Kapı:1, 34403 Kağıthane / İstanbul, Türkiye
• Phone: +90 538 775 58 88
• E-mail: hello@vorell.co
• Web: vorell.co
• Tax Office: Kâğıthane
• Tax No: 3021443635
• MERSİS No (Central Registry System): 0302144363500001
• Trade Registry No: 1152153 (İstanbul Trade Registry Directorate)
• KEP Address (Registered Electronic Mail): Our KEP application has been submitted; the KEP address to be assigned to us when the account is opened will be published in this field.
• ETBİS Verification (Electronic Commerce Information System): Will be published in this field once the ETBİS registration is completed

(Hereinafter referred to as the "SELLER".)

1.2. BUYER

• Name / Surname / Title: As stated in the order form.
• Delivery Address: As stated in the order form.
• Billing Address: As stated in the order form.
• Phone / E-mail: As stated in the order form.

(Hereinafter referred to as the "BUYER".)

The SELLER and the BUYER shall together be referred to as the "Parties".

ARTICLE 2 – SUBJECT OF THE AGREEMENT

The subject of this Agreement is the determination of the rights and obligations of the Parties, in accordance with the provisions of Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, in relation to the sale and delivery of the product(s) ordered electronically by the BUYER from the SELLER's website vorell.co, the characteristics and sales price of which are stated below and on the order page.

The BUYER accepts and declares that, within the scope of this Agreement, it has read, been informed of and electronically confirmed the preliminary information covering the SELLER's name, title, full address, telephone and other contact details, the essential characteristics of the product subject to sale, the sales price including taxes, the method of payment, the delivery terms, the conditions and procedure for exercising the right of withdrawal, and the official authorities to which complaints and objections may be submitted.

ARTICLE 3 – PRODUCT(S) SUBJECT TO THE AGREEMENT AND PAYMENT DETAILS

The type, quantity, brand/model, color and number of the product(s), the sales price including taxes and the payment details are as stated in the order form and order summary approved by the BUYER at the time of the order. This information forms an integral part of this Agreement.

• The cash sales price of the products, including all taxes, is shown in the order summary.
• The shipping/delivery fee, if any, is stated separately and is shown to the BUYER as included in the total amount.
• Payment is made by credit card/debit card or by the other payment methods offered by the SELLER, depending on the payment method selected by the BUYER. For card payments, the transaction is carried out securely via the iyzico infrastructure.
• Where a wire transfer/EFT payment option is offered, payment is made to the bank account registered in the name of DOBA GROUP MEDİKAL SAN. VE TİC. A.Ş. (the IBAN is provided at the time of the order / upon request).

ARTICLE 4 – GENERAL PROVISIONS

• The BUYER accepts and declares that it has read the preliminary information on the essential characteristics of the product subject to the Agreement, the sales price, the method of payment and the delivery on the vorell.co website, and has confirmed its accuracy electronically.
• By confirming this Agreement and the Preliminary Information Form electronically, the BUYER also confirms that it has correctly and completely obtained the address, the essential characteristics of the products ordered, the price of the products including taxes, and the payment and delivery information that must be provided to the BUYER by the SELLER before a distance contract is concluded.
• Each product subject to the Agreement is delivered, by the SELLER or by the contracted shipping company, to the address stated by the BUYER in the order form and on the delivery page, within a period not exceeding the statutory 30 (thirty) days, depending on the distance of the BUYER's place of residence.
• If the product subject to the Agreement is to be delivered to a person/entity other than the BUYER, the SELLER cannot be held liable for the refusal of the delivery by that person/entity.
• The SELLER is responsible for delivering the product subject to the Agreement in sound and complete condition, in conformity with the characteristics stated in the order and together with any warranty certificates and user manuals.
• If it becomes impossible to deliver the product subject to the order, the SELLER shall notify the BUYER in writing or on a durable medium within 3 (three) days from the date on which it becomes aware of this situation, and shall refund to the BUYER all payments collected, including delivery costs if any, within 14 (fourteen) days at the latest from the date of notification.
• For payments made by the BUYER by credit card, in the event of cancellation of the order by the BUYER or of a return, the product amount is refunded to the BUYER's card in accordance with the procedures of the relevant bank/payment institution. The time it takes for this refund to be reflected in the BUYER's account depends on the operations of the relevant bank and is beyond the SELLER's control.
• This Agreement becomes effective after it has been approved electronically by the BUYER.

ARTICLE 5 – INVOICE DETAILS

The invoice for the products ordered is issued in accordance with the billing details provided by the BUYER at the time of the order and is delivered to the BUYER together with the product or electronically. The BUYER is responsible for the accuracy of the billing details.

ARTICLE 6 – RIGHT OF WITHDRAWAL

The BUYER may withdraw from the Agreement by exercising its right of withdrawal within 14 (fourteen) days from the date on which it takes delivery of the goods, without assuming any legal or criminal liability and without giving any reason. For contracts relating to the performance of services, this period starts on the date the contract is concluded.

It is sufficient for the notice of exercise of the right of withdrawal to be sent to the SELLER in writing or on a durable medium before the withdrawal period expires. The withdrawal notice may be sent to the SELLER's address stated in this Agreement or to the e-mail address hello@vorell.co.

If the right of withdrawal is exercised:

• The BUYER shall return the product to the SELLER or to the shipping company authorized by the SELLER within 10 (ten) days from the date on which it sends the notice of exercise of the right of withdrawal.
• The BUYER is not responsible for changes and deterioration that occur if, during the withdrawal period, it uses the goods in accordance with their operation, technical specifications and instructions for use.
• The SELLER shall refund all payments collected, including delivery costs if any, within 14 (fourteen) days from the date on which the withdrawal notice reaches it, using the same method the BUYER used for payment and without imposing any cost on the BUYER.
• The shipping/delivery cost of returning the product due to the exercise of the right of withdrawal is borne by the SELLER. However, if the return is made with a carrier other than the one indicated by the SELLER for returns, the SELLER cannot be held liable for the return cost.

ARTICLE 7 – CASES IN WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

Pursuant to Article 15 of the Regulation on Distance Contracts, the BUYER cannot exercise the right of withdrawal in the following cases:

• Contracts relating to goods or services whose price varies depending on fluctuations in financial markets and which are beyond the SELLER's control.
• Contracts relating to customized goods prepared in line with the BUYER's requests or personal needs.
• Contracts relating to the delivery of goods that are perishable or that may expire.
• Contracts relating to the delivery of goods whose packaging, tape, seal or protective elements have been opened after delivery and whose return is not suitable in terms of health and hygiene. (Cosmetic and personal care/hygiene products fall within this scope once their packaging/protective tape has been opened.)
• Contracts relating to goods that become mixed with other products after delivery and that cannot, by their nature, be separated.
• Contracts relating to services performed instantly in an electronic environment or to intangible goods delivered instantly to the BUYER.
• Contracts relating to services the performance of which has begun with the BUYER's approval before the withdrawal period expires.
• Other goods and services excluded from the scope of the right of withdrawal under the applicable legislation.

ARTICLE 8 – OBLIGATIONS OF THE PARTIES

• The BUYER is responsible for the accuracy and completeness of the personal and address details it provides at the time of the order. The SELLER cannot be held liable for any delay or failure of delivery caused by incorrect/incomplete details.
• The BUYER is obliged to inspect the product subject to this Agreement at the time of delivery and not to take delivery from the shipping company of any product that is damaged or defective, such as dented, broken or with torn packaging. A product that has been taken delivery of is deemed to be undamaged and sound. After delivery, the careful protection of the product is the BUYER's responsibility.
• If the SELLER is unable to deliver the product on time due to force majeure or extraordinary circumstances, it is obliged to notify the BUYER of the situation. In such a case, the BUYER may request cancellation of the order, replacement of the product with an equivalent one, or postponement of the delivery until the obstacle is removed.
• If the product is defective, the SELLER is liable within the framework of Law No. 6502 and the relevant legislation.

ARTICLE 9 – PROTECTION OF PERSONAL DATA

The SELLER processes and protects the BUYER's personal data in accordance with Personal Data Protection Law No. 6698 ("KVKK") and the relevant legislation. Detailed information on the processing of personal data is set out in the Privacy and Personal Data Protection Policy published on the vorell.co website.

ARTICLE 10 – RESOLUTION OF DISPUTES

In disputes that may arise from the application of this Agreement, the Consumer Arbitration Committees and Consumer Courts at the place where the BUYER purchased the goods or services or where the BUYER resides have jurisdiction, within the monetary limits announced each year by the Ministry of Trade of the Republic of Türkiye. The BUYER may submit its complaints and objections to the channels stated above.

ARTICLE 11 – ENTRY INTO FORCE

This Agreement consists of 11 (eleven) articles and entered into force between the Parties on the date it was read, accepted and approved electronically by the BUYER. The BUYER accepts, declares and undertakes all the terms set out in this Agreement.

This is a courtesy translation. In the event of any discrepancy, the Turkish version of this document prevails.