Frequently Asked Questions

Orders are dispatched within 1 to 3 business days of confirmation; estimated delivery is 2 to 4 business days.

Standard shipping is ₺149.90. Shipping is completely free on orders of ₺1,500 and above.

A tracking link is emailed to you once the order is dispatched; you can also follow it under 'My Orders' in your account. See our Order Tracking page for details.

At the moment we ship within Türkiye only.

You have a 14-day unconditional right of withdrawal. The product simply needs to be unused and in its original packaging.

Write to us from the contact page and we will share the return steps right away. Full details are on our Returns & Right of Withdrawal page.

Once the return is approved, the refund is issued to the original payment method within a few business days.

The glow ritual: Water Glow Tonic → Water Glow Serum → Water Glow Bubble Mask. The tonic is swept on with a cotton pad and the mask is worked in for thirty seconds; neither is rinsed off. Shine Boost Face & Body Serum is a separate series. Finish your morning routine with SPF.

Our formulas are gentle and alcohol-free, and suitable for sensitive skin. Even so, we recommend patch-testing any new product on your inner arm for 24 hours before first use.

The entire Glow series is vegan formulated. Shine Boost Face & Body Serum is not vegan because it contains real pearl extract, and we state that transparently.

Hydration and freshness are felt from the first use; for visible changes such as a more even tone and radiance, we recommend 4 to 6 weeks of regular use.

At the moment we accept payment by bank transfer (Havale/EFT). Credit and debit card payment via iyzico is coming very soon.

Yes, all prices on the site include VAT.

After placing your order, you transfer the amount to the bank account shown, writing your order number in the reference field; once your payment is confirmed, your parcel is prepared.